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异常回访修改客服获取路径、客户资料更新重构、api修改

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This commit is contained in:
z66
2025-10-24 17:46:11 +08:00
parent f212bd6a12
commit 8bdef477d9
8 changed files with 3297 additions and 82452 deletions
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back_ground_module/Exception_Task.py
+37 -5
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@@ -225,7 +225,6 @@ class NewExceptionTask:
task_start_time = datetime.datetime.now().strftime("%Y-%m-%d %H:%M:%S")
try:
global png_url, key, upload_key, province_name, city_name, area_name
self.load_all_data()
self.data_yichang_S = common_module.get_yichang_details(days_back=1).astype(str) # 获取data_NGV 并转为str
@@ -245,6 +244,10 @@ class NewExceptionTask:
for index_num, row in data_yichang.iterrows(): # 对过滤后的每一条进行派发
try:
# 每次循环前清空省市区变量
province_name = None
city_name = None
area_name = None
is_pass = False
for exception_service in self.exception_service_todo :
@@ -287,14 +290,33 @@ class NewExceptionTask:
reason = None
create_exception =None
create_date = None
# 优先从 data_yichang_S 获取省市区信息
province_name = row.get('province_name')
city_name = row.get('city_name')
area_name = row.get('area_name') if 'area_name' in row else row.get('district_name')
# 检查省市区是否完整（省市区是一体的，任意一个缺失就需要从NGV获取）
use_ngv_location = False
if (not province_name or province_name in ['', 'None', 'NA'] or
not city_name or city_name in ['', 'None', 'NA'] or
not area_name or area_name in ['', 'None', 'NA']):
use_ngv_location = True
logger.info(f"门店 {row['org_code']} 的省市区信息不完整，将从NGV_data_list获取")
# 获取关联数据
for NGV_Data in self.NGV_data_list:
# NGV_Data = NGV_Data.get("data")
if row["org_code"] == NGV_Data.get("_widget_1734062123071"): # 门店编码
NGV_data_id = NGV_Data.get("_id")
province_name = NGV_Data.get("_widget_1734062123090")
city_name = NGV_Data.get("_widget_1734062123092")
area_name = NGV_Data.get("_widget_1734062123094")
# 如果需要从 NGV_data_list 获取省市区信息
if use_ngv_location:
province_name = NGV_Data.get("_widget_1734062123090")
city_name = NGV_Data.get("_widget_1734062123092")
area_name = NGV_Data.get("_widget_1734062123094")
logger.info(f"【从NGV获取省市区】门店 {row['org_code']}: {province_name}, {city_name}, {area_name}")
# 门店原因
reason = NGV_Data.get("_widget_1758617393828")
logger.info(f"获取关联数据成功:{NGV_data_id}, {province_name}, {city_name}, {area_name}")
@@ -302,6 +324,7 @@ class NewExceptionTask:
create_exception = NGV_Data.get("_widget_1758769279995")
# 获取上线日期（文本）
create_date = NGV_Data.get("_widget_1734062123176")
break # 找到匹配的数据后退出循环
# 判断门店原因
# if reason in ["门店倒闭", "门店转让", "加盟其他连锁","切换竞品","虚拟门店","重新开户","已退款","二套系统"]:
@@ -353,7 +376,16 @@ class NewExceptionTask:
logger.warning(f"未找到关联数据，请检查门店编码: {row['org_code']}")
# 根据省市区派发给异常回访客服
customer_service = self.assign_customer_service(province_name, city_name, area_name, self.index)
# 检查省市区是否都有值，如果有任何一个为空，则客服为空
if (not province_name or province_name in ['', 'None', 'NA'] or
not city_name or city_name in ['', 'None', 'NA'] or
not area_name or area_name in ['', 'None', 'NA']):
customer_service = None
logger.warning(f"【省市区信息缺失】门店 {row['org_code']} 省市区信息不完整，异常回访客服设置为空")
logger.warning(f"省: {province_name}, 市: {city_name}, 区: {area_name}")
else:
customer_service = self.assign_customer_service(province_name, city_name, area_name, self.index)
logger.info(f"【派发客服】门店 {row['org_code']} 派发给客服: {customer_service}")
payload_dict.update({
"_widget_1748241895829": {"value": row["health_warning_info"]}, # 活跃健康状态变化