异常待办时间更改
This commit is contained in:
@@ -353,13 +353,29 @@ class NewExceptionTask:
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if stop_date:
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# 解析暂停派发日期
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parsed_stop_date = None
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for fmt in date_formats:
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stop_value = stop_date.get("value") if isinstance(stop_date, dict) else stop_date
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if isinstance(stop_value, (int, float)):
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parsed_stop_date = datetime.datetime.fromtimestamp(
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stop_value / 1000, tz=datetime.timezone.utc
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).replace(tzinfo=None)
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elif isinstance(stop_value, str):
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stop_str = stop_value.strip()
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iso_candidate = stop_str[:-1] + "+00:00" if stop_str.endswith("Z") else stop_str
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try:
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parsed_stop_date = datetime.datetime.strptime(stop_date.strip(), fmt)
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logger.debug(f"使用格式 {fmt} 成功解析暂停派发日期: {parsed_stop_date}")
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break
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iso_dt = datetime.datetime.fromisoformat(iso_candidate)
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except ValueError:
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continue
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iso_dt = None
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if iso_dt is not None:
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parsed_stop_date = iso_dt.astimezone(datetime.timezone.utc).replace(tzinfo=None) if iso_dt.tzinfo else iso_dt
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else:
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for fmt in date_formats:
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try:
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parsed_stop_date = datetime.datetime.strptime(stop_str, fmt)
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logger.debug(f"使用格式 {fmt} 成功解析暂停派发日期: {parsed_stop_date}")
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break
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except ValueError:
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continue
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if parsed_stop_date:
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# 获取当前UTC时间
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@@ -380,21 +396,37 @@ class NewExceptionTask:
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if create_exception == "否":
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continue
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# 新增：检查 create_date_str 是否存在且有效
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if not create_date:
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create_date_value = create_date.get("value") if isinstance(create_date, dict) else create_date
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if not create_date_value:
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logger.warning("上线日期为空，跳过该记录")
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continue
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parsed_date = None
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for fmt in date_formats:
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if isinstance(create_date_value, (int, float)):
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local_tz = datetime.timezone(datetime.timedelta(hours=8))
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parsed_date = datetime.datetime.fromtimestamp(create_date_value / 1000, tz=local_tz).date()
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elif isinstance(create_date_value, str):
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create_str = create_date_value.strip()
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iso_candidate = create_str[:-1] + "+00:00" if create_str.endswith("Z") else create_str
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try:
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parsed_date = datetime.datetime.strptime(create_date.strip(), fmt).date()
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logger.debug(f"使用格式 {fmt} 成功解析日期: {parsed_date}")
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break
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iso_dt = datetime.datetime.fromisoformat(iso_candidate)
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except ValueError:
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continue
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iso_dt = None
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if iso_dt is not None:
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local_tz = datetime.timezone(datetime.timedelta(hours=8))
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parsed_date = iso_dt.date() if iso_dt.tzinfo is None else iso_dt.astimezone(local_tz).date()
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else:
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for fmt in date_formats:
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try:
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parsed_date = datetime.datetime.strptime(create_str, fmt).date()
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logger.debug(f"使用格式 {fmt} 成功解析日期: {parsed_date}")
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break
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except ValueError:
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continue
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if parsed_date is None:
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logger.error(f"无法解析上线日期: '{create_date}'，支持的格式: %Y-%m-%d, %Y-%m-%d %H:%M:%S 等")
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logger.error(f"无法解析上线日期: '{create_date_value}'，支持的格式: %Y-%m-%d, %Y-%m-%d %H:%M:%S 等")
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continue # 解析失败，跳过
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# 使用解析后的日期进行判断
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@@ -2605,3 +2605,99 @@ Traceback (most recent call last):
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form = data.get("formData")
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^^^^
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NameError: name 'data' is not defined
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2026-04-01 14:23:45,579 - log_config.py - error_task_logger - ERROR - 异常服务待办派发执行时发生异常: 'str' object has no attribute 'get'
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Traceback (most recent call last):
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 475, in main
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customer_service = self.assign_customer_service(province_name, city_name, area_name, self.index)
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 227, in assign_customer_service
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customer_service = customer_service_info.get('_widget_1734677164870', {}).get('username') # 异常回访客服
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^^^^^^^^^^^^^^^^^^^^^^^^^
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AttributeError: 'str' object has no attribute 'get'
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2026-04-01 14:23:49,233 - log_config.py - error_task_logger - ERROR - 异常服务待办派发执行时发生异常: 'str' object has no attribute 'get'
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Traceback (most recent call last):
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 475, in main
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customer_service = self.assign_customer_service(province_name, city_name, area_name, self.index)
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 227, in assign_customer_service
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customer_service = customer_service_info.get('_widget_1734677164870', {}).get('username') # 异常回访客服
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^^^^^^^^^^^^^^^^^^^^^^^^^
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AttributeError: 'str' object has no attribute 'get'
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2026-04-01 14:23:51,145 - log_config.py - error_task_logger - ERROR - 异常服务待办派发执行时发生异常: 'str' object has no attribute 'get'
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Traceback (most recent call last):
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 475, in main
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customer_service = self.assign_customer_service(province_name, city_name, area_name, self.index)
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 227, in assign_customer_service
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customer_service = customer_service_info.get('_widget_1734677164870', {}).get('username') # 异常回访客服
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^^^^^^^^^^^^^^^^^^^^^^^^^
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AttributeError: 'str' object has no attribute 'get'
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2026-04-01 14:24:02,662 - log_config.py - error_task_logger - ERROR - 异常服务待办派发执行时发生异常: 'str' object has no attribute 'get'
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Traceback (most recent call last):
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 475, in main
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customer_service = self.assign_customer_service(province_name, city_name, area_name, self.index)
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 227, in assign_customer_service
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customer_service = customer_service_info.get('_widget_1734677164870', {}).get('username') # 异常回访客服
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^^^^^^^^^^^^^^^^^^^^^^^^^
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AttributeError: 'str' object has no attribute 'get'
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2026-04-01 14:24:12,213 - log_config.py - error_task_logger - ERROR - 异常服务待办派发执行时发生异常: 'str' object has no attribute 'get'
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Traceback (most recent call last):
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 475, in main
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customer_service = self.assign_customer_service(province_name, city_name, area_name, self.index)
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 227, in assign_customer_service
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customer_service = customer_service_info.get('_widget_1734677164870', {}).get('username') # 异常回访客服
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^^^^^^^^^^^^^^^^^^^^^^^^^
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AttributeError: 'str' object has no attribute 'get'
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2026-04-01 14:24:19,850 - log_config.py - error_task_logger - ERROR - 异常服务待办派发执行时发生异常: 'str' object has no attribute 'get'
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Traceback (most recent call last):
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 475, in main
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customer_service = self.assign_customer_service(province_name, city_name, area_name, self.index)
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 227, in assign_customer_service
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customer_service = customer_service_info.get('_widget_1734677164870', {}).get('username') # 异常回访客服
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^^^^^^^^^^^^^^^^^^^^^^^^^
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AttributeError: 'str' object has no attribute 'get'
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2026-04-01 14:24:20,919 - log_config.py - error_task_logger - ERROR - 异常服务待办派发执行时发生异常: 'str' object has no attribute 'get'
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Traceback (most recent call last):
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 475, in main
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customer_service = self.assign_customer_service(province_name, city_name, area_name, self.index)
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 227, in assign_customer_service
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customer_service = customer_service_info.get('_widget_1734677164870', {}).get('username') # 异常回访客服
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^^^^^^^^^^^^^^^^^^^^^^^^^
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AttributeError: 'str' object has no attribute 'get'
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2026-04-01 14:24:21,410 - log_config.py - error_task_logger - ERROR - 异常服务待办派发执行时发生异常: 'str' object has no attribute 'get'
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Traceback (most recent call last):
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 475, in main
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customer_service = self.assign_customer_service(province_name, city_name, area_name, self.index)
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 227, in assign_customer_service
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customer_service = customer_service_info.get('_widget_1734677164870', {}).get('username') # 异常回访客服
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^^^^^^^^^^^^^^^^^^^^^^^^^
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AttributeError: 'str' object has no attribute 'get'
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2026-04-01 14:24:29,458 - log_config.py - error_task_logger - ERROR - 异常服务待办派发执行时发生异常: 'str' object has no attribute 'get'
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Traceback (most recent call last):
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 475, in main
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customer_service = self.assign_customer_service(province_name, city_name, area_name, self.index)
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 227, in assign_customer_service
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customer_service = customer_service_info.get('_widget_1734677164870', {}).get('username') # 异常回访客服
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^^^^^^^^^^^^^^^^^^^^^^^^^
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AttributeError: 'str' object has no attribute 'get'
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2026-04-01 14:24:30,227 - log_config.py - error_task_logger - ERROR - 异常服务待办派发执行时发生异常: 'str' object has no attribute 'get'
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Traceback (most recent call last):
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 475, in main
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customer_service = self.assign_customer_service(province_name, city_name, area_name, self.index)
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 227, in assign_customer_service
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customer_service = customer_service_info.get('_widget_1734677164870', {}).get('username') # 异常回访客服
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^^^^^^^^^^^^^^^^^^^^^^^^^
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AttributeError: 'str' object has no attribute 'get'
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2026-04-01 14:24:35,451 - log_config.py - error_task_logger - ERROR - 异常服务待办派发执行时发生异常: 'str' object has no attribute 'get'
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Traceback (most recent call last):
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 475, in main
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customer_service = self.assign_customer_service(province_name, city_name, area_name, self.index)
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 227, in assign_customer_service
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customer_service = customer_service_info.get('_widget_1734677164870', {}).get('username') # 异常回访客服
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^^^^^^^^^^^^^^^^^^^^^^^^^
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AttributeError: 'str' object has no attribute 'get'
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2026-04-01 14:24:36,797 - log_config.py - error_task_logger - ERROR - 异常服务待办派发执行时发生异常: 'str' object has no attribute 'get'
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Traceback (most recent call last):
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 475, in main
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customer_service = self.assign_customer_service(province_name, city_name, area_name, self.index)
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File "d:\Idea Project\SaaS_V1.7\test\异常服务代办暂停派发不生效问题排查.py", line 227, in assign_customer_service
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customer_service = customer_service_info.get('_widget_1734677164870', {}).get('username') # 异常回访客服
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^^^^^^^^^^^^^^^^^^^^^^^^^
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AttributeError: 'str' object has no attribute 'get'
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+11649
File diff suppressed because it is too large
Load Diff
@@ -0,0 +1,39 @@
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{
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"cells": [
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{
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"cell_type": "code",
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"execution_count": null,
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"id": "initial_id",
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"metadata": {
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"collapsed": true
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},
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"outputs": [],
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"source": [
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"import pandas as pd\n",
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"\n",
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"df = pd.read_excel(fr\"C:\\Users\\hp_z66\\Downloads\\商机问题跟进表_20260331114857.xlsx\")\n"
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]
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}
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],
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"metadata": {
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"kernelspec": {
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"display_name": "Python 3",
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"language": "python",
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"name": "python3"
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},
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"language_info": {
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"codemirror_mode": {
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"name": "ipython",
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"version": 2
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},
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"file_extension": ".py",
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"mimetype": "text/x-python",
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"name": "python",
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"nbconvert_exporter": "python",
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"pygments_lexer": "ipython2",
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"version": "2.7.6"
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}
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},
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"nbformat": 4,
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"nbformat_minor": 5
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}
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@@ -0,0 +1,605 @@
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import datetime
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import os
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import sys
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import time
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import requests
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project_root = os.path.abspath(os.path.join(os.path.dirname(__file__), os.pardir))
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if project_root not in sys.path:
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sys.path.insert(0, project_root)
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from api import API
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from back_ground_module import CommonModule
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import pandas as pd
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from log_config import configure_task_logger, configure_error_task_logger
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api_instance = API()
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common_module = CommonModule()
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# start_time = datetime.datetime.now()
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# 获取已经配置好的常规日志记录器
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logger = configure_task_logger()
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# 获取已经配置好的错误任务日志记录器
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error_task_logger = configure_error_task_logger()
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output_dir = "output" # 设置输出目录
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os.makedirs(output_dir, exist_ok=True)
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class NewExceptionTask:
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"""
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SaaS异常回访
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"""
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def __init__(self):
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self.exception_service_todo = None
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self.get_feature_usage = None
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self.saas_create_time = None
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self.index = None
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self.date_one = None
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self.data_yichang_S = None
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self.date_list = None
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self.Smart_detection = None
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self.service_remind = None
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self.NGV_data_list = None
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self.permissions_table = None
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self.staff_id_list = None
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self.json_list = []
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self.policy_recognition = None
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self.widget_list = None
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self.private_domain = None
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self.public_domain = None
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self.public_domain_list = None
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self.different_industries = None
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self.different_industries_list = None
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self.groupnotification = None
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self.fields_mapping = {
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"门店名称": "_widget_1748241895830",
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"联系人": "_widget_1748241895831",
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"开户时间": "_widget_1748241895839",
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"门店编码": "_widget_1748241895842",
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"联系方式": "_widget_1748241895832",
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"系统版本": "_widget_1748241895850",
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"公司名称": "_widget_1748241895844",
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"运营顾问": "_widget_1748246808679",
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"区域经理": "_widget_1748246808682",
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"公司等级": "_widget_1748241895846",
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"运营专家": "_widget_1748246808681",
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"操作模式E.L/E.S": "_widget_1748241895853",
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"活跃健康状态变化": "_widget_1748241895829",
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"初始日": "_widget_1748241895833",
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"推进日": "_widget_1748241895834",
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"异常跟进情况描述": "_widget_1748512176640",
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"异常变化原因": "_widget_1748512176641",
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"正常使用": "_widget_1748512176643",
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"门店原因": "_widget_1748512176645",
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"服务原因": "_widget_1748512176647",
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"产品原因": "_widget_1748512176649",
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"未正式切换": "_widget_1748512176651",
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"跟进状态": "_widget_1748512176655",
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"是否可激活": "_widget_1758615839701",
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"是否有续约风险": "_widget_1758615839703",
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"当前跟进人": "_widget_1748246808678",
|
||||
"激活策略": "_widget_1758615839717",
|
||||
"跟进时间": "_widget_1748512176654",
|
||||
"是否跟进完成": "_widget_1751273412737",
|
||||
"区域客服": "_widget_1748246808680",
|
||||
"大区": "_widget_1748241895847",
|
||||
"省": "_widget_1748241895848",
|
||||
"城市": "_widget_1748241895855",
|
||||
"门店类型": "_widget_1748241895849",
|
||||
"saas客户类型": "_widget_1748241895851",
|
||||
"门店阶段": "_widget_1748241895852",
|
||||
"提交人": "creator",
|
||||
"提交时间": "createTime",
|
||||
"更新时间": "updateTime"
|
||||
}
|
||||
|
||||
def calculate_date_one(self, start_offset=0):
|
||||
"""
|
||||
计算从当前日期（或指定偏移量的日期）开始，往前遍历遇到date_list中日期的次数。
|
||||
|
||||
参数:
|
||||
- start_offset: 从当前日期起始的天数偏移量，默认为0（即今天）。负数表示过去，正数表示未来。
|
||||
|
||||
返回:
|
||||
- date_one: 遍历到date_list中日期的次数。
|
||||
"""
|
||||
jdy_date = datetime.datetime.now().strftime("%Y-%m-%d")
|
||||
jdy_start_time = datetime.datetime.now().strftime("%Y-%m-%d ")
|
||||
# 设置起始日期
|
||||
now_time = datetime.datetime.now() + datetime.timedelta(days=start_offset)
|
||||
|
||||
# 初始化计数器
|
||||
date_one = 1
|
||||
print("当前日期：", now_time.strftime("%Y-%m-%d"))
|
||||
# 检查起始日期是否在date_list中
|
||||
if now_time.strftime("%Y-%m-%d") in self.date_list:
|
||||
date_one = 0
|
||||
print("开始次数：", date_one)
|
||||
|
||||
else:
|
||||
# 遍历日期
|
||||
for i in range(1, 10):
|
||||
new_date = now_time + datetime.timedelta(days=-i)
|
||||
new_date_str = new_date.strftime("%Y-%m-%d")
|
||||
print("遍历日期：", new_date_str)
|
||||
if new_date_str in self.date_list:
|
||||
date_one += 1
|
||||
print("节假日期：", new_date_str)
|
||||
else:
|
||||
break
|
||||
|
||||
print("遍历次数：", date_one)
|
||||
return date_one
|
||||
|
||||
@staticmethod
|
||||
def download_url_content(url, save_path):
|
||||
"""
|
||||
下载指定 URL 的内容并保存到本地文件。
|
||||
|
||||
:param url: 要下载内容的 URL
|
||||
:param save_path: 保存文件的路径
|
||||
"""
|
||||
try:
|
||||
# 发送 GET 请求以获取内容
|
||||
response = requests.get(url, stream=True)
|
||||
response.raise_for_status() # 如果响应状态码不是 200，抛出异常
|
||||
|
||||
# 确保保存目录存在
|
||||
os.makedirs(os.path.dirname(save_path), exist_ok=True)
|
||||
|
||||
# 将内容写入文件
|
||||
with open(save_path, 'wb') as file:
|
||||
for chunk in response.iter_content(chunk_size=8192): # 分块写入，避免占用过多内存
|
||||
if chunk: # 过滤掉空块
|
||||
file.write(chunk)
|
||||
|
||||
print(f"文件已成功保存到 {save_path}")
|
||||
|
||||
except requests.exceptions.RequestException as e:
|
||||
print(f"下载失败: {e}")
|
||||
except Exception as e:
|
||||
print(f"发生错误: {e}")
|
||||
|
||||
def load_all_data(self):
|
||||
"""加载所有必要的数据表"""
|
||||
# 省市区人员关系表
|
||||
payload = {"api_key": "675b900991ad2491c69389ca", "entry_id": "676512ac3e54dc3159460c0a"}
|
||||
json_dict = api_instance.entry_data_list(payload)
|
||||
self.json_list = json_dict.get("data")
|
||||
|
||||
# 获取简道云员工id
|
||||
payload = {"api_key": "6694d3c4fcb69ca9a111a6c4",
|
||||
"entry_id": "6769204a1902c9341340a1bc",
|
||||
}
|
||||
staff_id = api_instance.entry_data_list(payload)
|
||||
self.staff_id_list = staff_id.get("data") # api请求格式，将数据封装在data字典里
|
||||
|
||||
# 获取NGV数据
|
||||
payload = {"api_key": "675b900991ad2491c69389ca", "entry_id": "675bb02bd2d53c2034c665e4"}
|
||||
self.NGV_data_list = api_instance.entry_data_list(payload).get("data", [])
|
||||
# print("NGV获取后的类型：", type(self.NGV_data_list))
|
||||
|
||||
# 获取异常服务待办(添加过滤进行中的订单)
|
||||
payload = {"api_key": "675b900991ad2491c69389ca", "entry_id": "68340de79f116c0b66b6b0cc",
|
||||
"filter": {"rel": "and",
|
||||
"cond": [{"field": "flowState", "type": "flowstate", "method": "eq", "value": [0]}]}}
|
||||
self.exception_service_todo = api_instance.entry_data_list(payload).get("data", [])
|
||||
# print(self.exception_service_todo)
|
||||
|
||||
@staticmethod
|
||||
def build_index(json_list):
|
||||
index = {}
|
||||
for json_item in json_list:
|
||||
try:
|
||||
key = (json_item['_widget_1734677164861'], json_item['_widget_1734677164862'],
|
||||
json_item['_widget_1734677164863']) # 省市区
|
||||
if '_widget_1734677164870' not in json_item: # 异常回访客服
|
||||
raise KeyError("缺少 '异常回访客服' 键")
|
||||
index[key] = json_item
|
||||
except KeyError as e:
|
||||
print(f"警告：{e}，跳过该条记录: {json_item}")
|
||||
continue
|
||||
print('index', index)
|
||||
return index
|
||||
|
||||
@staticmethod
|
||||
def find_customer_service(province_name, city_name, area_name, index):
|
||||
key = (province_name, city_name, area_name)
|
||||
# print(index)
|
||||
if key not in index:
|
||||
return "数据缺失: 未找到对应的异常回访客服"
|
||||
|
||||
return index[key]
|
||||
|
||||
@staticmethod
|
||||
def get_staff_id(row_item, name):
|
||||
"""辅助函数，用于获取员工ID"""
|
||||
if str(row_item["_widget_1734942794144"]) == str(name): # 检查姓名是否匹配
|
||||
return row_item["_widget_1734942794145"] # 返回员工ID
|
||||
return None
|
||||
|
||||
def assign_customer_service(self, province_name, city_name, area_name, index):
|
||||
"""根据省市区派发给异常回访客服"""
|
||||
# try:
|
||||
customer_service_info = self.find_customer_service(province_name, city_name, area_name, index)
|
||||
if not isinstance(customer_service_info, dict):
|
||||
logger.warning(
|
||||
f"【省市区未匹配到客服】省={province_name} 市={city_name} 区={area_name} raw={customer_service_info}")
|
||||
return None
|
||||
customer_service = customer_service_info.get('_widget_1734677164870', {}).get('username') # 异常回访客服
|
||||
return customer_service
|
||||
# except Exception as e:
|
||||
# print(f"Error finding customer service: {e}")
|
||||
# return "分配失败，请检查", "分配失败，请检查", "分配失败，请检查"
|
||||
|
||||
def main(self):
|
||||
|
||||
task_start_time = datetime.datetime.now().strftime("%Y-%m-%d %H:%M:%S")
|
||||
|
||||
all_data = []
|
||||
try:
|
||||
self.load_all_data()
|
||||
|
||||
data = None
|
||||
for days_back in range(1, 15):
|
||||
target_date_id = int(
|
||||
(datetime.datetime.now() - datetime.timedelta(days=days_back)).strftime("%Y%m%d")
|
||||
)
|
||||
logger.info(f"尝试获取异常明细：pt={target_date_id} days_back={days_back}")
|
||||
data = common_module.get_yichang_details(days_back=days_back)
|
||||
if data is not None and not data.empty:
|
||||
logger.info(f"获取异常明细成功：pt={target_date_id} rows={len(data)} days_back={days_back}")
|
||||
break
|
||||
logger.info(f"异常明细为空：pt={target_date_id} days_back={days_back}")
|
||||
|
||||
self.data_yichang_S = pd.DataFrame() if data is None or data.empty else data.astype(str)
|
||||
self.index = self.build_index(self.json_list)
|
||||
|
||||
logger.info("开始运行SaaS异常回访")
|
||||
if self.data_yichang_S.empty:
|
||||
logger.info("未获取到数据或数据为空")
|
||||
common_module.send_task_status(task_start_time, "异常服务待办派发")
|
||||
return
|
||||
|
||||
data_yichang = self.data_yichang_S.copy()
|
||||
|
||||
# data_yichang.to_csv(os.path.join(output_dir,"data_yichang.csv"), index=False)
|
||||
|
||||
def replace_values(series):
|
||||
# 使用条件判断来进行替换
|
||||
return series.apply(lambda x: '' if pd.isna(x) or x in ['NA', 'None', ''] else x)
|
||||
|
||||
# 对整个DataFrame的所有列应用替换函数
|
||||
data_yichang = data_yichang.apply(replace_values)
|
||||
error_data = []
|
||||
|
||||
def extract_widget_value(widget_value):
|
||||
if widget_value is None:
|
||||
return None
|
||||
if isinstance(widget_value, dict):
|
||||
return widget_value.get("value")
|
||||
return widget_value
|
||||
|
||||
existing_org_codes = set()
|
||||
for exception_service in self.exception_service_todo:
|
||||
try:
|
||||
existing_value = extract_widget_value(exception_service.get("_widget_1748241895842"))
|
||||
if existing_value is not None and str(existing_value).strip() != "":
|
||||
existing_org_codes.add(str(existing_value).strip())
|
||||
except Exception:
|
||||
continue
|
||||
|
||||
dispatched_org_codes = set()
|
||||
for index_num, row in data_yichang.iterrows(): # 对过滤后的每一条进行派发
|
||||
try:
|
||||
# 每次循环前清空省市区变量
|
||||
province_name = None
|
||||
city_name = None
|
||||
area_name = None
|
||||
|
||||
org_code = str(row.get("org_code", "")).strip()
|
||||
if not org_code:
|
||||
logger.warning(f"数据缺少门店编码，跳过。index={index_num}")
|
||||
continue
|
||||
|
||||
if org_code in dispatched_org_codes:
|
||||
logger.info(f"同一轮数据中门店编码重复，跳过派发。org_code={org_code} index={index_num}")
|
||||
continue
|
||||
|
||||
if org_code in existing_org_codes:
|
||||
logger.info(f"已存在待办，跳过派发。org_code={org_code} index={index_num}")
|
||||
continue
|
||||
|
||||
payload_dict = {}
|
||||
|
||||
distribution_date = datetime.datetime.now(datetime.timezone.utc)
|
||||
distribution_date = distribution_date.strftime('%Y-%m-%dT%H:%M:%S.%f')[:-3] + 'Z'
|
||||
|
||||
date_obj1 = datetime.datetime.strptime(row["init_day"], "%Y%m%d").strftime("%Y-%m-%d")
|
||||
date_obj2 = datetime.datetime.strptime(row["push_day"], "%Y%m%d").strftime("%Y-%m-%d")
|
||||
|
||||
NGV_roles = {
|
||||
'service_impl_principal': row['service_impl_principal'], # 运营负责人
|
||||
'area_manager': row['area_manager'], # 区域经理
|
||||
'technician': row['technician'], # 运营专家
|
||||
}
|
||||
for role, name in NGV_roles.items(): # 寻找对应的员工ID
|
||||
for row_item in self.staff_id_list:
|
||||
staff_id = self.get_staff_id(row_item, name)
|
||||
if staff_id:
|
||||
NGV_roles[role] = staff_id
|
||||
break # 找到后退出循环
|
||||
else:
|
||||
NGV_roles[role] = None # 如果没有找到对应的员工ID
|
||||
relationship_manager, area_manager, technician = [NGV_roles[role] for role in
|
||||
['service_impl_principal',
|
||||
'area_manager',
|
||||
'technician']]
|
||||
|
||||
UUid = time.strftime("%Y%m%d%H%M%S", time.localtime())
|
||||
|
||||
NGV_data_id = None
|
||||
reason = None
|
||||
create_exception = None
|
||||
create_date = None
|
||||
|
||||
# 优先从 data_yichang_S 获取省市区信息
|
||||
province_name = row.get('province_name')
|
||||
city_name = row.get('city_name')
|
||||
area_name = row.get('area_name') if 'area_name' in row else row.get('district_name')
|
||||
|
||||
# 检查省市区是否完整（省市区是一体的，任意一个缺失就需要从NGV获取）
|
||||
use_ngv_location = False
|
||||
if (not province_name or province_name in ['', 'None', 'NA'] or
|
||||
not city_name or city_name in ['', 'None', 'NA'] or
|
||||
not area_name or area_name in ['', 'None', 'NA']):
|
||||
use_ngv_location = True
|
||||
logger.info(f"门店 {row['org_code']} 的省市区信息不完整，将从NGV_data_list获取")
|
||||
stop_date = None
|
||||
# 获取关联数据
|
||||
for NGV_Data in self.NGV_data_list:
|
||||
# NGV_Data = NGV_Data.get("data")
|
||||
if org_code == str(NGV_Data.get("_widget_1734062123071", "")).strip(): # 门店编码
|
||||
NGV_data_id = NGV_Data.get("_id")
|
||||
|
||||
# 如果需要从 NGV_data_list 获取省市区信息
|
||||
if use_ngv_location:
|
||||
province_name = NGV_Data.get("_widget_1734062123090")
|
||||
city_name = NGV_Data.get("_widget_1734062123092")
|
||||
area_name = NGV_Data.get("_widget_1734062123094")
|
||||
logger.info(
|
||||
f"【从NGV获取省市区】门店 {row['org_code']}: {province_name}, {city_name}, {area_name}")
|
||||
|
||||
# 门店原因
|
||||
reason = NGV_Data.get("_widget_1758617393828")
|
||||
logger.info(f"获取关联数据成功:{NGV_data_id}, {province_name}, {city_name}, {area_name}")
|
||||
# 是否生成异常待办
|
||||
create_exception = NGV_Data.get("_widget_1758769279995")
|
||||
# 获取上线日期（文本）# 202512.3改为开户日
|
||||
create_date = NGV_Data.get("_widget_1734062123081")
|
||||
# 获取暂停派发日期
|
||||
stop_date = NGV_Data.get("_widget_1772610343227", None)
|
||||
logger.info(
|
||||
f"【暂停派发字段】org_code={org_code} stop_date={stop_date} type={type(stop_date).__name__}")
|
||||
break # 找到匹配的数据后退出循环
|
||||
|
||||
# 定义可能的日期格式（灵活应对不同格式）
|
||||
date_formats = [
|
||||
"%Y-%m-%d %H:%M:%S", # 含时间
|
||||
"%Y-%m-%d", # 仅日期
|
||||
"%Y/%m/%d",
|
||||
"%Y/%m/%d %H:%M:%S"
|
||||
]
|
||||
|
||||
if stop_date:
|
||||
parsed_stop_date = None
|
||||
stop_value = extract_widget_value(stop_date)
|
||||
local_tz = datetime.timezone(datetime.timedelta(hours=8))
|
||||
now_local = datetime.datetime.now(local_tz)
|
||||
|
||||
if isinstance(stop_value, (int, float)):
|
||||
parsed_stop_date = datetime.datetime.fromtimestamp(stop_value / 1000, tz=local_tz)
|
||||
elif isinstance(stop_value, str):
|
||||
stop_str = stop_value.strip()
|
||||
iso_candidate = stop_str[:-1] + "+00:00" if stop_str.endswith("Z") else stop_str
|
||||
try:
|
||||
iso_dt = datetime.datetime.fromisoformat(iso_candidate)
|
||||
except ValueError:
|
||||
iso_dt = None
|
||||
|
||||
if iso_dt is not None:
|
||||
parsed_stop_date = iso_dt.replace(tzinfo=local_tz) if iso_dt.tzinfo is None else iso_dt.astimezone(local_tz)
|
||||
else:
|
||||
for fmt in date_formats:
|
||||
try:
|
||||
parsed_stop_date = datetime.datetime.strptime(stop_str, fmt).replace(
|
||||
tzinfo=local_tz)
|
||||
break
|
||||
except ValueError:
|
||||
continue
|
||||
|
||||
if parsed_stop_date is None:
|
||||
logger.warning(
|
||||
f"【暂停派发解析失败】org_code={org_code} stop_value={stop_value} type={type(stop_value).__name__}")
|
||||
else:
|
||||
logger.info(
|
||||
f"【暂停派发校验】org_code={org_code} now={now_local} stop_until={parsed_stop_date}")
|
||||
if now_local < parsed_stop_date:
|
||||
logger.info(
|
||||
f"【暂停派发生效】org_code={org_code} 当前时间未到暂停派发截止时间，跳过派发")
|
||||
continue
|
||||
|
||||
# 判断门店原因
|
||||
# if reason in ["门店倒闭", "门店转让", "加盟其他连锁","切换竞品","虚拟门店","重新开户","已退款","二套系统"]:
|
||||
# continue
|
||||
|
||||
# 判断是否继续生成异常待办
|
||||
if create_exception == "否":
|
||||
continue
|
||||
# 新增：检查 create_date_str 是否存在且有效
|
||||
create_date_value = extract_widget_value(create_date)
|
||||
if not create_date_value:
|
||||
logger.warning("上线日期为空，跳过该记录")
|
||||
continue
|
||||
|
||||
parsed_date = None
|
||||
for fmt in date_formats:
|
||||
try:
|
||||
if isinstance(create_date_value, (int, float)):
|
||||
local_tz = datetime.timezone(datetime.timedelta(hours=8))
|
||||
parsed_date = datetime.datetime.fromtimestamp(create_date_value / 1000, tz=local_tz).date()
|
||||
else:
|
||||
create_str = str(create_date_value).strip()
|
||||
iso_candidate = create_str[:-1] + "+00:00" if create_str.endswith("Z") else create_str
|
||||
try:
|
||||
iso_dt = datetime.datetime.fromisoformat(iso_candidate)
|
||||
except ValueError:
|
||||
iso_dt = None
|
||||
if iso_dt is not None:
|
||||
parsed_date = (iso_dt.date() if iso_dt.tzinfo is None else iso_dt.astimezone(datetime.timezone(datetime.timedelta(hours=8))).date())
|
||||
else:
|
||||
parsed_date = datetime.datetime.strptime(create_str, fmt).date()
|
||||
logger.debug(f"使用格式 {fmt} 成功解析日期: {parsed_date}")
|
||||
break
|
||||
except ValueError:
|
||||
continue
|
||||
|
||||
if parsed_date is None:
|
||||
logger.error(
|
||||
f"无法解析上线日期: '{create_date_value}'，支持的格式: %Y-%m-%d, %Y-%m-%d %H:%M:%S 等")
|
||||
continue # 解析失败，跳过
|
||||
|
||||
# 使用解析后的日期进行判断
|
||||
now_date = datetime.date.today()
|
||||
delta = now_date - parsed_date
|
||||
days_diff = delta.days
|
||||
|
||||
if days_diff > 30:
|
||||
logger.info(f"上线日期 {parsed_date} 超过30天（{days_diff}天），生成待办")
|
||||
# ✅ 继续后续待办创建逻辑
|
||||
else:
|
||||
logger.info(f"上线日期 {parsed_date} 在30天内，跳过处理")
|
||||
continue
|
||||
|
||||
if not NGV_data_id:
|
||||
logger.warning(f"未找到关联数据，请检查门店编码: {org_code}")
|
||||
|
||||
# 根据省市区派发给异常回访客服
|
||||
# 检查省市区是否都有值，如果有任何一个为空，则客服为空
|
||||
if (not province_name or province_name in ['', 'None', 'NA'] or
|
||||
not city_name or city_name in ['', 'None', 'NA'] or
|
||||
not area_name or area_name in ['', 'None', 'NA']):
|
||||
customer_service = None
|
||||
logger.warning(f"【省市区信息缺失】门店 {row['org_code']} 省市区信息不完整，异常回访客服设置为空")
|
||||
logger.warning(f"省: {province_name}, 市: {city_name}, 区: {area_name}")
|
||||
else:
|
||||
customer_service = self.assign_customer_service(province_name, city_name, area_name, self.index)
|
||||
if customer_service is None:
|
||||
logger.warning(
|
||||
f"【派发客服失败】门店 {org_code} 省={province_name} 市={city_name} 区={area_name} 未匹配到客服，跳过派发")
|
||||
error_data.append(row)
|
||||
continue
|
||||
logger.info(f"【派发客服】门店 {row['org_code']} 派发给客服: {customer_service}")
|
||||
|
||||
payload_dict.update({
|
||||
"_widget_1748241895829": {"value": row["health_warning_info"]}, # 活跃健康状态变化
|
||||
|
||||
"_widget_1748241895830": {"value": row["org_name"]}, # 门店名称
|
||||
|
||||
"_widget_1748241895831": {"value": row["contacts"]}, # 联系人
|
||||
|
||||
"_widget_1748241895832": {"value": row['contact_mobile']}, # 联系方式
|
||||
|
||||
"_widget_1748241895833": {
|
||||
"value": int(time.mktime(time.strptime(date_obj1, "%Y-%m-%d")) * 1000) if row[
|
||||
"init_day"] != '' else ''},
|
||||
# 初始日
|
||||
|
||||
"_widget_1748241895834": {
|
||||
"value": int(time.mktime(time.strptime(date_obj2, "%Y-%m-%d")) * 1000) if row[
|
||||
"push_day"] != '' else ''},
|
||||
# 推进日
|
||||
|
||||
"_widget_1748246808678": {"value": customer_service}, # 当前跟进人
|
||||
# "_widget_1748246808678": {"value": "083726094935447433"}, # 当前跟进人
|
||||
|
||||
"_widget_1748246808679": {"value": relationship_manager}, # 运营负责人
|
||||
|
||||
"_widget_1748246808680": {"value": customer_service}, # 区域客服
|
||||
|
||||
"_widget_1748241895839": {
|
||||
"value": int(time.mktime(time.strptime(row["saas_create_time"], "%Y-%m-%d")) * 1000) if row[
|
||||
"saas_create_time"] != '' else ''},
|
||||
# 开户时间
|
||||
|
||||
"_widget_1748246808681": {"value": technician}, # 技术专家
|
||||
|
||||
"_widget_1748246808682": {"value": area_manager}, # 区域经理
|
||||
|
||||
"_widget_1748241895842": {"value": row['org_code']}, # 门店编码
|
||||
|
||||
"_widget_1748241895844": {"value": row['group_name']}, # 公司名称
|
||||
|
||||
"_widget_1748241895846": {"value": row['group_grade']}, # 公司等级
|
||||
|
||||
"_widget_1748241895847": {"value": row['region_name']}, # 大区
|
||||
|
||||
"_widget_1748241895848": {"value": row['province_name']}, # 省
|
||||
|
||||
"_widget_1748241895849": {"value": row['org_type']}, # 门店类型
|
||||
|
||||
"_widget_1748241895850": {"value": row['saas_edition_fmt']}, # 系统版本
|
||||
|
||||
"_widget_1748241895851": {"value": row['saas_customer_type']}, # saas客户类型
|
||||
|
||||
"_widget_1748241895852": {"value": row['org_stage']}, # 门店阶段
|
||||
|
||||
"_widget_1748241895853": {"value": row['contact_mobile']}, # 操作模式E.L/E.S
|
||||
|
||||
"_widget_1748241895855": {"value": row['city_name']}, # 城市
|
||||
|
||||
"_widget_1748247754304": {"value": NGV_data_id}, # 数据id
|
||||
|
||||
"_widget_1748512176655": {"value": "未处理"}, # 跟进状态
|
||||
|
||||
"_widget_1772761760440": {"value": "客服跟进节点"}, # 当前跟进节点
|
||||
|
||||
})
|
||||
|
||||
routine_follow_up_payload = {
|
||||
"api_key": "675b900991ad2491c69389ca",
|
||||
"entry_id": "68340de79f116c0b66b6b0cc", # 异常服务跟进待办
|
||||
"is_start_workflow": "true",
|
||||
"data": payload_dict,
|
||||
"transaction_id": UUid
|
||||
}
|
||||
all_data.append(routine_follow_up_payload)
|
||||
dispatched_org_codes.add(org_code)
|
||||
|
||||
# res = api_instance.data_batch_create(routine_follow_up_payload)
|
||||
# logger.info(f"创建结果：{res}")
|
||||
|
||||
except Exception as e:
|
||||
error_task_logger.exception(f"异常服务待办派发执行时发生异常: {e}")
|
||||
error_data.append(row)
|
||||
pass
|
||||
if error_data:
|
||||
error_df = pd.DataFrame(error_data)
|
||||
error_df.to_csv(os.path.join(output_dir, "异常派发错误数据.csv"))
|
||||
common_module.send_task_error(task_start_time=task_start_time, task_name="异常服务待办派发",
|
||||
error_message="失败文件中省市区匹配不到，需要通过门店编码在客户资料表中查询正确的省市区，并更新到省市区人员关系表中",
|
||||
df=error_df)
|
||||
ndf = pd.DataFrame(all_data)
|
||||
ndf.to_csv(os.path.join(output_dir, "异常派发.csv"))
|
||||
common_module.send_task_status(task_start_time, "异常服务待办派发")
|
||||
except Exception as e:
|
||||
error_task_logger.error(f"异常服务待办派发执行时发生异常: {e}")
|
||||
common_module.send_task_error(task_start_time, "异常服务待办派发", str(e))
|
||||
|
||||
|
||||
if __name__ == '__main__':
|
||||
start = NewExceptionTask()
|
||||
start.main()
|
||||
# -*- coding: utf-8 -*-
|
||||
+5
-13
@@ -1589,8 +1589,8 @@
|
||||
{
|
||||
"metadata": {
|
||||
"ExecuteTime": {
|
||||
"end_time": "2026-03-26T03:42:42.714525800Z",
|
||||
"start_time": "2026-03-26T03:37:29.209197400Z"
|
||||
"end_time": "2026-03-31T06:24:52.996465800Z",
|
||||
"start_time": "2026-03-31T06:21:23.287329300Z"
|
||||
}
|
||||
},
|
||||
"cell_type": "code",
|
||||
@@ -1599,7 +1599,7 @@
|
||||
"from api import API\n",
|
||||
"\n",
|
||||
"api_instance = API()\n",
|
||||
"df = pd.read_excel(r\"C:\\Users\\hp_z66\\OneDrive\\Desktop\\钉钉文件\\1111111商机问题跟进表_20260326092929.xlsx\",sheet_name=\"问题进行中删除\")\n",
|
||||
"df = pd.read_excel(r\"C:\\Users\\hp_z66\\Downloads\\商机问题跟进表_20260331114857.xlsx\",sheet_name=\"Sheet8\")\n",
|
||||
"for index, row in df.iterrows():\n",
|
||||
" data_id = row[\"data_id\"]\n",
|
||||
" payload = {\n",
|
||||
@@ -1610,16 +1610,8 @@
|
||||
" api_instance.entry_data_delete(payload)"
|
||||
],
|
||||
"id": "9982ace96792b53c",
|
||||
"outputs": [
|
||||
{
|
||||
"name": "stderr",
|
||||
"output_type": "stream",
|
||||
"text": [
|
||||
"\u001B[92m2026-03-26 11:37:29,793 - api.py - task_logger - INFO - 返回结果:, {'code': 4001, 'msg': 'Data does not exist.'}\u001B[0m\n"
|
||||
]
|
||||
}
|
||||
],
|
||||
"execution_count": 5
|
||||
"outputs": [],
|
||||
"execution_count": 1
|
||||
}
|
||||
],
|
||||
"metadata": {
|
||||
|
||||
Reference in New Issue
Block a user